Terms of Service & Sourcing Agreement

1. Request for Quote (RFQ) & Price Volatility

Due to the extreme volatility of the global semiconductor shortage market—particularly for legacy, EOL, and heavily allocated architectures (e.g. XILINX Spartan/Virtex or Altera Cyclone FPGAs):

• All quotations issued by SupplyICs are standardly valid for 3 to 5 business days unless explicitly noted otherwise on the face of the quote.
• Prices and physical inventory listings are subject to prior sale and real-time market shifts until a formal proforma invoice (PI) is confirmed and payment clearance is settled.
• We reserve the right to cancel or void any quote resulting from visual data processing anomalies, system mapping errors, or sudden manufacturer allocation pricing cuts.

2. JEDEC Visual Inspection & Quality Guarantees

We mitigate industrial supply chain risks through strict visual inspection and lab testing protocols:

• Every component sourced by SupplyICs is subjected to JEDEC-compliant visual microscopy, marking audits, pin alignment checks, and packaging integrity reviews in our ESD-protected facility.
• Obsolete, legacy, or long-term stored components are verified for package co-planarity, solderability, and oxidation. When specified, standard JEDEC Moisture Sensitivity Level (MSL) baking is performed prior to vacuum dry-packing.
• Unless an accepted order document states a longer period, the standard warranty is 90 days from the invoice date. An extended period of up to 180 days applies only when stated on the quotation, invoice, or order acknowledgment. Functional claims generally require a report from an ISO/IEC 17025-accredited third-party laboratory, as detailed in our Returns, Warranty & RMA Policy.

3. Shipping, Logistics, & Incoterms

All physical products are packed securely following anti-static best practices and dispatched globally:

• The accepted order document controls the Incoterm and named place. If it does not state one, the default is EXW SupplyICs facility, Shenzhen, China (Incoterms® 2020). FOB applies only when expressly stated with a named port.
• Buyer is responsible for all customs clearance fees, import duties, and local logistics taxes in the destination country.
• We utilize premier global logistics carriers (DHL, UPS, FedEx). Express transit typically takes 3 to 7 business days after dispatch, excluding customs and delays outside our reasonable control. See our Shipping Policy.

4. Payment Frameworks & Order Cancellations

To secure allocated and legacy components:

• Standard B2B payment methods include Telegraphic Transfer (T/T Bank Wire), secure credit card platforms, and pre-approved commercial net terms for qualified manufacturing accounts.
• Given that SupplyICs actively allocates funds and reserves rare components from OCM networks immediately upon PI execution, custom kitting orders and special procurement orders for EOL components are non-cancellable and non-refundable (NCNR) once payment or a commercial purchase order (PO) has been processed, except for a verified SupplyICs shipping error or covered non-conformance.

5. International Trade & Export Compliance

SupplyICs operates in absolute compliance with global export regulations, embargo lists, and trade restrictions. By submitting an RFQ or issuing a Purchase Order, you formally certify that the sourced integrated circuits, FPGAs, or microcontrollers will not be utilized in restricted dual-use military systems, aerospace weapons of mass destruction, or sold to barred entities in violation of international trade controls.

6. Liability Limits & Governing Jurisdiction

Under no circumstances shall SupplyICs be liable for any special, incidental, indirect, or consequential damages (including line-down manufacturing costs, raw material losses, loss of profit, or commercial disruption) arising from component delays or functional verification claims. Any legal dispute, mediation, or sales contract arbitration shall be processed exclusively within the governing courts of Shenzhen, Guangdong, CN.

7. Corporate Contact Information

For technical sourcing questions, proforma invoice requests, or quality audit reports, please contact our compliance office: